After-Sales & Technical Support
Our service goes far beyond product delivery. We offer round-the-clock technical and after-sales support worldwide, covering formulation optimization, rapid quality issue resolution, and expert process improvement advice. Whatever challenge you face, we pledge personalized solutions within 24 hours. Our technical team also provides online training or on-site guidance to help your team master optimal flame retardant applications, ensuring peak production efficiency and product performance.
Service Overview
1
24/7 customer support hotline and a digital issue-tracking system ensure rapid response and resolution.
2
Supports multi-channel communication via email, video conferencing, and mobile apps, providing assistance whenever you need it.
3
Formulations are optimized based on real-world feedback, with customized training provided to enhance team skills.
4
A transparent complaint handling mechanism supports fast returns and exchanges while analyzing root causes to prevent recurrence.
